​Effective Date: 6/12/2025

The Gold Coast Railroad Museum (“GCRM,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information across all platforms—including our website, membership systems, communications channels, and in-person interactions.

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1. Information We Collect

We may collect the following types of information when you interact with us:

• Personal Contact Information: Name, email address, phone number, and mailing address.

• Transactional Information: Donation amounts, ticket purchases, membership status, volunteer activity.

• Communication Preferences: Your opt-in status for email, SMS, and newsletters.

• Technical Information: IP address, browser type, device data, and cookies when you visit our website.

• User-Generated Information: Forms you fill out (e.g., volunteer sign-ups, program RSVPs), surveys, or feedback.

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2. How We Use Your Information

We use your information to:

• Provide services and communicate with you about museum events, programs, and updates.

• Send transactional messages such as receipts, confirmations, and reminders.

• Coordinate volunteer activities and event staffing.

• Process donations and memberships securely.

• Deliver email or SMS messages to opted-in users.

• Improve our website, visitor experience, and engagement strategies.

• Comply with legal, accounting, or regulatory requirements.

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3. SMS Communications via Nextiva CX

If you opt in to receive text messages, we may use Nextiva CX, a secure business communication platform, to send:

• Event and exhibit reminders

• Volunteer scheduling requests

• Donation and membership alerts

• Urgent updates (e.g., weather-related closures)

You may opt out at any time by replying STOP to any message. Message and data rates may apply. We only text users who have explicitly opted in, and every message includes opt-out instructions. Your phone number is never sold or shared for third-party marketing purposes.

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4. Third-Party Service Providers

We partner with trusted third-party platforms to help deliver services, manage operations, and communicate effectively. These services may process or store your personal information solely to perform tasks on our behalf. All providers are required to uphold strict data security standards and are not permitted to use your information for any other purpose.

Our third-party providers include:

• Mailchimp – for email newsletters, announcements, and fundraising outreach

• Monday.com CRM – for managing relationships with volunteers, donors, and members

• Wix & Wix Membership – for website hosting, membership access, and online forms

• PayPal – for secure donation and payment processing

• Lightspeed POS – for museum store and ticketing transactions

• Nextiva CX – for SMS and voice-based communication with opted-in users

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5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from loss, misuse, or unauthorized access. While no system is completely secure, we follow best practices to ensure the safety and confidentiality of your data.

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6. Your Rights and Choices

You have the right to:

• Access or update your personal information

• Request to opt out of marketing communications

• Withdraw your consent for SMS or email outreach at any time

• Request that we delete your information (subject to legal and operational retention requirements)

To exercise these rights, contact us at info@gcrm.org or call (305) 253-0063.

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7. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental or guardian consent. If we learn that we have inadvertently received such information, we will delete it promptly upon notification.

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8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our operations or compliance requirements. When we do, we will revise the "Effective Date" above and post the updated policy on our website.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to:

Gold Coast Railroad Museum
12450 SW 152nd Street
Miami, FL 33177
info@gcrm.org
(305) 253-0063